Frequently asked questions
About the Store
TAMURA Yoshiyasu Are all the works sold at DC3 CONTENTS STORE digital content?
TAMURA Yoshiyasu All works sold at the DC3 CONTENTS STORE are DC3 Contents , a new form of digital content.
For more information on DC3 content, please click here .
Can I purchase DC3 content without creating an account?
TAMURA Yoshiyasu You cannot purchase DC3 content without creating a DC3 CONTENTS STORE account.
Create an account here
I forgot my account password.
Please set your password again from the "Forgot your password?" section on the login screen.
What payment methods are available?
We accept credit card payments (VISA / JCB / Mastercard / American Express) and PayPal.
Can I change my order after it has been confirmed?
Once an order has been confirmed, it cannot be changed.
Please double check that the product is correct before completing your purchase.
Can I change my payment method after my order has been placed?
You cannot change your payment method after your order has been placed.
I haven't received an order completion email after placing my order.
If you are unable to receive the order completion email, the following may be the cause.
・Your email address may be set as spam or blocked. ・Your email address may have been entered incorrectly when placing an order or registering as a member.
First, please check your spam folder to see if you have received the order completion email.
In addition, please set up your domain reception so that you can receive emails from the following sender addresses.
Domains: @t.shopifyemail.com and @and-dc3.com
If the email address you entered when ordering or registering as a member is incorrect,
Please contact us by filling in the inquiry form with your correct email address.
Contact us
Can I return an item?
We regret to inform you that we do not offer returns on products.
About DC3 Content
Where can I view my purchased DC3 content?
You can view the purchased works on our store.
- Log in to your account by clicking [Login] on the menu button.
- Click (tap) the [Check DC3 Works] button on the [My Account] screen.
- A list of the titles you have purchased will be displayed. Click (tap) on the title you want to purchase to launch the player and view the title.
*By linking our store with DC3 My Room , you can also display the works you purchase in your room in 3D space.
Do I need to install any software or apps to play DC3 content?
There is no need to install any software or apps to play DC3 content.
The player will automatically start in your browser and the DC3 content will be played.
About DC3 My Room
Where can I access DC3 My Room?
You can access DC3 My Room from here . (This is an external website.)
*Please refer to the DC3 My Room Guide before use.
How can I display the DC3 content I purchased in my DC3 My Room?
You will need to set up service integration. Once the service integration setup is complete, the acquired DC3 content will be reflected in your DC3 My Room. For details, please see the DC3 My Room Guide .
*To set up service integration, you will need an account for both this store and DC3 My Room.
Are there any fees when using DC3 My Room?
Registration and use of DC3 My Room is free of charge.
Can I show my DC3 My Room to other people?
In DC3 My Room, you can issue a URL for each room, which can then be shared with others on social media.
*Only the content owner can actually play the content.